First Booking SpecialGet 15% OFF On Your First Cleaning (Min. 4 Hours)•Use Promo Code: JUBU15•Claim 15% OFF•Inspect First, Pay After Cleaning•Professional Equipment & Vetted Staff•
JUBU Cleaning Service - Licensed Cleaning Company in Dubai
Back to Home
Customer Agreement & Booking Conditions

Terms of Service

Last updated: November 2026 · Dubai, United Arab Emirates

1. Agreement to Terms

These Terms of Service govern all residential and commercial cleaning appointments booked with JUBU Cleaning Service LLC (DET Licence #1026183). By booking a cleaning service via our website, telephone, or WhatsApp channel, you agree to comply with these terms.

2. Pricing & Payments

  • VAT Inclusion: All published rates include the standard 5% UAE Value Added Tax (VAT). Official tax invoices are provided.
  • No Advance Required: Standard domestic cleaning appointments do not require advance payments.
  • Payment Upon Inspection: Payment is due immediately upon completion of the service and customer inspection. Accepted methods include Cash, Credit/Debit Card, or Bank Transfer to our Emirates NBD corporate account.
  • Scope Adjustments: If on-site property conditions significantly differ from details provided during booking (e.g. extreme grease, post-construction debris, hazardous conditions), our supervisor will confirm any revised estimate before commencement.

3. Minimum Duration & Add-on Services

  • Hourly Cleaning: General regular domestic cleaning is subject to a strict minimum booking of 4 hours (1 cleaner for 4 hours, starting from 140 AED customer-supplied materials).
  • Specialist Add-on Services: Services such as oven degreasing, refrigerator sanitization, and balcony scrubbing are offered as add-ons to standard bookings. Standalone bookings for specialist tasks are subject to minimum dispatch fees depending on the Dubai community.

4. Cancellation & Rescheduling Policy

  • Free Cancellation: You may cancel or reschedule your cleaning appointment free of charge by notifying us via WhatsApp or phone at least 12 hours prior to the scheduled arrival time.
  • Short-Notice Cancellations: Cancellations made less than 3 hours before dispatch or upon crew arrival at the building may incur a nominal call-out fee of 50 AED to cover staff transit expenses.

5. Handover Cleaning & Deposit Policy

Our Move-In / Move-Out cleaning service executes rigorous deep sanitization aligned with Ejari standards and landlord handover checklists. However, security deposit deductions remain solely within the contractual discretion of landlords, building developers, and real estate management agents (e.g. pre-existing structural wear, drywall holes, AC system damage). JUBU ensures professional cleanliness and offers a 24-hour re-clean guarantee for any missed cleaning items flagged during your move-out inspection.

6. Customer Responsibilities & Building Access

  • Utilities: Running water and electricity must be connected and operational inside the property during the cleaning window.
  • Access & Security: Customers are responsible for arranging security passes, gate permits, or loading elevator reservations required by community management (e.g. Emaar, Nakheel, DAMAC).
  • Valuables: Cash, jewelry, and fragile collector items should be secured prior to the cleaning crew’s arrival.

7. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable Federal Laws of the United Arab Emirates.