Cancellation & Refund Policy

1. Free Cancellation & Rescheduling

We understand schedules change unexpectedly in Dubai. You can cancel or reschedule any standard residential or commercial appointment 100% free of charge by notifying our dispatch team via WhatsApp or telephone at least 12 hours prior to the scheduled booking window.

2. Short-Notice Cancellations

Our cleaning teams are assigned dedicated travel routes across Dubai communities. If a cancellation is requested less than 3 hours before dispatch, or if our crew arrives at your building and cannot gain entry due to missing permits or unanswered calls:

• A nominal call-out fee of 50 AED may be applied to cover vehicle fuel and dispatch logistics.
• Alternatively, you can reschedule for a later slot on the same day or the following business day at no extra penalty.

3. Inspection & 24-Hour Free Re-Clean Guarantee

We operate on a Pay After Inspection model:

• Before the crew departs, our team leader conducts a walk-through with you or your representative to review every completed area.
• If any agreed task does not meet our high standards, our cleaners will rectify it on the spot before payment.
• For Move-In / Move-Out and Deep Cleaning bookings, if your building or landlord inspection flags any missed areas within 24 hours, we will dispatch a team back to re-clean those specific spots at zero additional charge.

4. Refunds & Dispute Resolution

Because payment is collected only after physical service completion and customer sign-off, refund disputes are rare. In the event of an advance payment (e.g. corporate bank transfer) where service could not be delivered, refunds are credited back to the original bank account within 3 to 5 business days.

5. How to Cancel or Reschedule

To change or cancel an appointment, please contact us with your booking reference or registered phone number: