Privacy Policy

1. Introduction & Scope

JUBU Cleaning Service LLC (“we”, “our”, or “JUBU”), registered under Dubai Department of Economy and Tourism (DET Licence #1026183), operates from Setadel Building, Office # 201, Al Quoz-4, Dubai, United Arab Emirates. This Privacy Policy outlines how we collect, store, process, and protect your personal data when you interact with our website, request quotes, call our telephone numbers, or chat with our team via WhatsApp.

2. Personal Data We Collect

We only collect information necessary to fulfill cleaning service estimates, schedule crew dispatches, and process invoices:

• Contact Information: Full name, telephone/mobile number, email address, and preferred communication method.
• Service & Location Details: Building name, apartment or villa number, community/area in Dubai, and property size (e.g. Studio, 1BR, Villa).
• Booking Preferences: Desired date and time slot, specific cleaning notes, and access instructions.
• Technical & Analytical Data: Anonymized browser type, IP address, device information, and interaction events via Google Tag Manager and Meta Advanced Matching (for ad conversion attribution and fraud prevention).

3. Purpose of Processing

Your data is processed strictly for legitimate operational purposes:

• Providing accurate, transparent cleaning price estimates.
• Coordinating cleaning crew arrivals and building access security passes.
• Responding immediately to client inquiries via WhatsApp and phone.
• Issuing official FTA-compliant UAE tax invoices upon job completion.
• Preventing fraudulent bookings and improving website navigation speed.

4. Third Parties & Data Sharing

We do not sell, rent, or trade your personal data. Data is shared exclusively with trusted infrastructure providers required to operate our service:

• Cloud Hosting & Database: Vercel and Supabase Postgres (encrypted at rest and in transit).
• Communication Services: WhatsApp Business / Meta Platforms for client chat and dispatch notices.
• Legal Authorities: UAE government or law enforcement entities when required by applicable UAE laws or Dubai Municipality regulations.

5. Data Retention & Your Rights

Under UAE PDPL, you have the right to request access to your personal data, request correction of inaccurate records, or request deletion of your contact information from our dispatch lists. Inquiries regarding your personal records may be sent directly to booking@jubucleaning.com.

6. Contact Information

For any privacy questions or requests regarding your data, contact our Data Controller: